Portal is not enabled
The deployment may still expose engineering calculations while secure login or the portal remains off. This is an intentional rollout gate, not a browser fault.
Sign-in required
Refresh the page and sign in again. Secure cookies are same-site and HTTPS-only. Private portal pages do not retain identity information in browser storage.
MFA required
Select Verify with MFA, complete the provider challenge using the same account, return to WellSim and retry the action. Unsaved form content is deliberately not submitted automatically after verification.
Company is not in search
The organization may be invitation-only, suspended, already linked to your account, or using a different directory name. Ask a company owner for the exact process.
Request cannot be approved
The requester may already have a membership record or the request may no longer be pending. Use Team settings to restore or change existing membership.
Calculation or export problem
Record the module, inputs with units, warning message and browser time. Never include passwords, session cookies, invitation tokens or confidential data in a public support request.